Peterson Team LLC, doing business as The Peterson Team ("we," "us," or "our"), operates sellwithpeterson.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Site or providing us your contact information, you agree to the practices described here.
1. Information We Collect
We collect only the information needed to respond to you and provide real estate services:
- Information you give us — your name, email address, mobile phone number, property address, and any details you include in a form, chat widget, or text message.
- Consent records — the date, time, and web page on which you gave consent to be contacted, including consent to receive text messages.
- Automatically collected information — IP address, browser type, device type, pages viewed, and referring page, collected through standard web analytics.
2. How We Use Your Information
- To respond to your inquiry about buying, selling, or valuing a property.
- To schedule and confirm appointments, consultations, and showings.
- To send you transaction updates, documents, and service-related messages.
- To send you market updates, new listings, and promotional information, where you have consented to receive them.
- To operate, maintain, and improve the Site.
- To comply with legal, regulatory, and real estate licensing obligations.
3. SMS / Text Messaging
If you provide your mobile phone number and check the applicable consent box on our website or chat widget, you agree to receive text messages from Peterson Team LLC (dba The Peterson Team) at the number you provided.
- Non-marketing messages may include appointment reminders, showing confirmations, document requests, and transaction updates.
- Marketing messages may include new listing alerts, market updates, special offers, and service announcements. These are sent only if you separately consent to them.
- Message frequency may vary. Message and data rates may apply.
- Consent is not a condition of any purchase, sale, or service we provide.
- To opt out, reply STOP to any message at any time. You will receive a single confirmation message and no further texts.
- For help, reply HELP or contact us at (916) 500-4410 or James.Peterson@kw.com.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information sharing described in this policy exclude text messaging originator opt-in data and consent. That information is never shared with any third party other than the messaging service providers that deliver the messages on our behalf, and is never shared for marketing or promotional purposes.
4. How We Share Information
We do not sell, rent, or trade your personal information. We share information only as follows:
- Service providers who operate our website, CRM, email, and messaging systems on our behalf, and who are contractually restricted from using your information for their own purposes.
- Transaction parties — such as our brokerage, title, escrow, lenders, and cooperating agents — only as necessary to complete a real estate transaction you have engaged us for.
- Legal compliance — when required by law, subpoena, court order, or to protect our legal rights.
As stated above, mobile opt-in data and SMS consent are never shared with any third party for any purpose.
5. Data Retention
We retain your information for as long as needed to provide services, maintain records of consent, and meet legal, tax, and real estate recordkeeping requirements — generally a minimum of three years following our last interaction with you. You may request deletion of your information at any time, subject to those legal retention obligations.
6. Your Choices and Rights
- Reply STOP to any text message to stop receiving texts.
- Click "unsubscribe" in any marketing email to stop receiving emails.
- Contact us to access, correct, or request deletion of the personal information we hold about you.
- California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and the right to request deletion. We do not sell personal information as that term is defined under the CCPA.
7. Data Security
The Site uses HTTPS encryption, and we use commercially reasonable administrative and technical safeguards to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
The Site is not directed to individuals under 18, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
10. Contact Us
Questions about this Privacy Policy or your information may be directed to: